Skip to main content

Systemic Change: Improving Outcomes for Sheffield

Help us make it happen Donate to FoD
Use This Image Audience

In partnership with the Public Sector Scorecard Research Centre

Goals, targets, inspections, league tables and all that. How do we navigate that minefield to produce effective plans to achieve the outcomes that matter? This interactive event will discuss the various issues around performance improvement and evaluation. Critical to this is recognising that “all targets are flawed, but some are useful”, using a systems approach, integrating risk management and developing a culture of improvement, innovation and learning rather than a top-down blame culture.

You will also hear about the Public Sector Scorecard, an outcome-focussed framework for systemic change which has been used in six continents and has been described as “moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding”.

The talk will be illustrated with three Sheffield case studies: reducing smoking, reducing child obesity, and integrating health and adult social care. Other case studies discussed include improving ethnic minority employment and the ambulance service. It will then illustrate the approach live, looking at an issue of interest to the audience e.g. climate change. Light refreshments will be provided.


The workshop will be delivered by Max Moullin, director of the Public Sector Scorecard Research Centre and a doctorate supervisor at Sheffield Business School, where he was a principal lecturer for over 25 years. His early career was in central government (health, environment and transport) and in British Coal. He is author of the book Delivering Excellence in Health and Social Care and a fellow of the Operational Research Society, the Chartered Quality Institute, and the Royal Society for Arts. He is a member of the European Health Futures Forum.

Max was recently described by the US Performance Institute as follows: 'Max is a renowned expert in performance management. His innovative approach has transformed the way we measure success and he is a true pioneer in his field. He developed the groundbreaking Public Sector Scorecard in 2001, which has since been implemented worldwide, shaping outcomes and transforming organisations.’

Part of our 2024 festival strand


How should our society overcome inequalities of race, gender, sexuality, income and disability?